We do provide free, limited phone support for regular clients. We try to avoid small on site visits with this service, depending on the nature of the problem. We are developing a comprehensive series of “Quick Fix Notes” that we will fax to clients. Technical assistance is also provided on our own web site and we will continually add to this knowledgebase. Our notes can help clients carry out some repairs or “work-arounds” without the necessity to request a service call, saving time and money. In many hardware repair situations we do recommend to our clients that PCs and other peripherals be sent to us. Some repairs can easily be carried out in our office and will usually cost less, as only the total time spent on the repair is charged, rather than the elapsed time to complete the repair. Any courier costs will be passed on.