Before you call SystemCraft for support, we have collected some of our more frequent support questions and compiled them into this knowledge base for you reference. If you cannot find the answer to your question here, feel free to call us on +61 (0)2 9564 6168.      
       
       
       
         
  Common Questions:      
  How do I run a TapeWare manual backup on my NetWare server?      
  How do I access the CDROM drive on my NetWare server?      
    How can I speed up Windows?      
    What do I do if I keep getting disconnected from my ISP (Internet Service Provider)?      
           

           
    How do I run a TapeWare manual backup on my NetWare server?
    1. Press Ctrl-Esc and select TAPEWARE ADMINISTRATOR      
    2. Log in with ADMIN and press F10.      
    3. Select BACKUP and arrow down to the backup option, usually named 'FULLBACK' (or some name that indicates what is being backed up).      
         
    4. Press ENTER, select RUN and press ENTER again.      
    5. Select YES to run      
           
           
    How do I access the CDROM drive on my NetWare server?
    1. On the server, go to the console by pressing CTRL-ESC and selecting 'SYSTEM CONSOLE'.
2. Type 'LOAD CDROM'
3. Put the CD in the caddy.
4. Type 'CD MOUNT 2' (note that the number may vary. If you are unsure, try CD DEVICE LIST first, which will give you the device number)
5. Type 'VOLUMES'
6. On a workstation, select 'NETWORK NEIGHBOURHOOD'.
7. Select 'SERVER' (or servername) and select the name of the CD you put in.
8. Go to the File menu and select 'MAP A DRIVE'.
9. Give it a drive letter not already in use. (select R: for example).
     
         
         
         
         
         
         
         
         
           
           
    How can I speed up Windows?
           
    1. Delete all files under C:\Windows\Temp (make sure you close down all programs first).
2. You may delete all files with the name fileXXXX.chk (where XXXX is a number, eg file0020.chk) under C:\. Or, add these lines to your Autoexec.Bat to do the above automatically:
Deltree /y C:\Windows\Temp > NUL
MD C:\Windows\Temp
Del C:\file*.chk > NUL
Cls
3. Run a Defrag on your c:\ drive. This will take a few hours, so it is best to leave it running overnight.
4. Increase the size of your Swap File:
a) Right click on 'MY COMPUTER'.
b) Select Performance , then Virtual Memory.
c) Specify 'my own settings'.
d) Set the minimum size to at least twice your RAM size. If you don't know it, set it to 100Mb).
e) Leave the Maximum setting as it is. Click OK. The machine will now reboot.
     
         
         
         
         
         
         
         
         
         
         
         
         
         
         
           
           
    What do I do if I keep getting disconnected from my ISP (Internet Service Provider)?
         
           
    You should only have Dialup Networking and TCP/IP in the Network Neighbourhood Control Panel.
You should turn off WINS Resolution in TCP/IP (in the Network Neighbourhood Control Panel.)
Try changing the modem speed in the Modem Control Panel. Change the connection speed to 38,400. (Suggested speeds are 56,700 for 56k modems and 38,400 for slower ones. Try 38,400 for 56k modems if it still doesn't work). Remove NetBeui and IPX/SPX protocols if they are not used.